This Refund Policy governs the conditions under which refunds may be requested and issued for digital courses purchased through LearnifyEduOnlineSeller. By enrolling in or purchasing any course, you acknowledge that you have read, understood, and agreed to the terms outlined below.
Refunds may be granted solely at the discretion of LearnifyEduOnlineSeller under the following circumstances:a) Where the course content is materially different from the description or representations provided on the official LearnifyEduOnlineSeller website at the time of purchase; orb) Where verified technical issues attributable to LearnifyEduOnlineSeller prevent the user from accessing the course despite reasonable attempts to resolve the issue.Refund requests submitted due to medical emergencies or other exceptional circumstances may be reviewed on a case-by-case basis. Such requests must be supported by valid and verifiable documentation. Submission of documentation does not constitute an automatic entitlement to a refund.No refunds shall be issued for requests made after the expiry of two (2) calendar days from the date of purchase due to change of mind, lack of interest, personal dissatisfaction, or any reason unrelated to course misrepresentation or technical failure.
All refund requests must be submitted within two (2) calendar days of the original purchase date. Requests may be made by contacting the LearnifyEduOnlineSeller customer support team or by completing the official online refund or cancellation form, where available.Failure to submit a refund request within the specified time period shall result in automatic forfeiture of any right to a refund.
If a refund request is approved, refunds will be processed using the original payment method used for the transaction. LearnifyEduOnlineSeller reserves the right, at its sole discretion, to issue refunds in the form of store credit or account balance where applicable.Refund processing times may vary depending on the payment provider, financial institution, or method of payment used. LearnifyEduOnlineSeller shall not be held liable for delays caused by third-party payment processors.
Refunds shall not be issued under the following circumstances:a) Where the user has accessed, completed, or consumed a substantial portion of the course content; b) Where course materials have been downloaded or otherwise retained by the user; c) Where a certificate of completion or participation has been issued; d) Where the course was purchased as part of a bundle, discounted offer, promotional deal, or special pricing campaign, unless expressly stated otherwise at the time of purchase.
This Refund Policy is drafted in accordance with applicable consumer protection laws of the United Arab Emirates. While such laws provide remedies in cases of misrepresentation or failure to deliver advertised services, digital products and online educational services may be subject to specific contractual terms that differ from those applicable to physical goods.
LearnifyEduOnlineSeller reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the official website. Continued use of the platform constitutes acceptance of the revised policy.
